Website Terms & Conditions

1. About Us

This website is operated by WarmCare Installations Limited, trading as WarmBox (“we”, “us”, “our”). We are registered in England and Wales under company number 13425045, and our registered office is at ASM House, 103a Keymer Road, Hassocks, West Sussex, BN6 8QL.

Some WarmBox products and services are provided by our sister company, The Installation Team Ltd (company number 14141562, same registered office). Your order confirmation and contract documents will tell you which company you are contracting with.

You can contact us at:

• Telephone: 0203 161 4195
• Email: [email protected]
• Data protection enquiries: [email protected]
• Post: WarmBox, 5 Brayford Square, London, E1 0SG

2. Acceptance of These Terms

By accessing or using this website, you confirm that you accept these Website Terms & Conditions and agree to comply with them. If you do not agree to these terms, you should not use this website.

These terms apply to your use of the website itself. If you buy a product or service from us, a separate contract will apply, and it will take precedence over these terms for that purchase. This includes our Boiler Installation Terms & Conditions for boiler installations and our membership agreement for WarmBox memberships.

3. Use of Our Website

You may use this website for lawful purposes only. You must not:

• use this website in any way that breaches any applicable local, national or international law or regulation
• use this website to transmit or send unsolicited or unauthorised advertising or promotional material
• attempt to gain unauthorised access to this website, the server on which it is hosted, or any server, computer or database connected to it
• attack this website via a denial-of-service attack or a distributed denial-of-service attack
• use any automated system, including “robots” or “spiders”, to access this website without our prior written consent

We may restrict or end your access to the website if we reasonably believe you have breached these terms.

4. Accuracy of Information

We take reasonable care to make sure the content of this website is accurate and up to date. However, we do not guarantee that the website is free of errors or omissions, and we may correct errors and update information at any time without notice.

Prices, product details and availability shown on the website may change, and will be confirmed to you before you enter into a contract with us.

5. Orders and Your Right to Cancel

When you buy a product or service through this website, by phone or away from our premises, it is a distance or off-premises contract. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer you generally have the right to cancel within 14 days without giving a reason.

For services, such as a membership, the 14 days run from the day the contract is entered into. Where goods are supplied, such as a new boiler, the 14 days run from the day the goods are delivered.

If you ask us to start providing a service, or to carry out an installation, during the 14-day cancellation period and then cancel, you may have to pay for what has been provided up to the point you cancel. Once a service has been fully performed at your request, you may lose the right to cancel it.

To cancel, please contact us using the details in section 1. Full details of your cancellation rights are set out in the terms for the product or service you have bought.

6. Pricing and Payment

All prices shown on the website are in pounds sterling (GBP) and include VAT where applicable, unless stated otherwise. We take reasonable care to make sure prices are correct when published, but errors can occasionally happen. If we discover an error in the price of something you have ordered, we will tell you and give you the option of reconfirming your order at the correct price or cancelling it for a full refund.

Where payment is made by Direct Debit, it is protected by the Direct Debit Guarantee. Where you pay by card or other means, payment is processed securely by our payment providers.

7. Intellectual Property

The WarmBox name, logo and all content on this website, including text, graphics, images and design, are owned by or licensed to WarmCare Installations Limited, unless otherwise stated. You may view and print pages from the website for your own personal use, but you must not reproduce, copy, distribute or otherwise use any content from this website for commercial purposes without our prior written consent.

8. Third-Party Links

This website may include links to third-party websites. These links are provided for your convenience only. We have no control over the content of third-party websites and are not responsible for them or for any loss or damage that may arise from your use of them.

9. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the paragraph above, we are not liable for any loss or damage arising from your use of this website that was not reasonably foreseeable. If you use this website for business purposes, we are not liable for any loss of profit, business or opportunity.

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 to services performed with reasonable care and skill, and to a repeat performance or price reduction where they are not.

10. Availability of the Website

We aim to keep this website available at all times, but we do not guarantee that it will be available continuously or that access will be uninterrupted or error-free. We may suspend, withdraw or restrict access to all or part of the website for business or operational reasons, including maintenance, without notice.

11. Complaints

If you have a complaint about this website or a product or service bought through it, please contact us by phone on 0203 161 4195 or by email at [email protected]. Our Complaints Procedure explains how we handle complaints and how long each stage takes.

12. Privacy and Cookies

Your use of this website is also governed by our Privacy Policy and our Communications & Information Sharing Policy, which explain how we collect, use and share your personal data, and by our Cookie Policy, which explains how we use cookies.

WarmBox is registered with the Information Commissioner’s Office as a data controller under registration number ZB090356.

13. Changes to These Terms

We may revise these Website Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Please check this page from time to time, as your continued use of the website after any changes means you accept the revised terms. Changes will not affect any contract you have already entered into with us.

14. Governing Law and Jurisdiction

These Website Terms & Conditions are governed by the laws of England and Wales. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts. Otherwise, any disputes will be dealt with by the courts of England and Wales.