Please read this Privacy Policy together with our Website Terms & Conditions on warmboxheating.co.uk.
Warmbox Heating (“we”, “us”, “our”) is committed to respecting your privacy and protecting personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or use our services.
We may update this policy occasionally to reflect operational changes or changes in applicable law. Any updates will be posted on this page.
By using our website, submitting your information, or using our services, you agree to the practices described in this Privacy Policy.
If you choose not to provide certain information, some parts of our website or services may not work properly, because we may need specific details to deliver what you request.
This policy is intended for users aged 18 and over.
We use cookies and similar technologies to help our website run smoothly and to improve your experience. They may be used to:
Remember returning visitors
Understand how the site is used
Store preferences
Improve navigation and performance
You can manage cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.
Some third-party providers (such as analytics or advertising services) may set their own cookies. We do not control how those third parties use cookies.
We use practical security measures designed to protect personal information, which may include:
Secure connections (SSL/TLS)
Access controls to limit who can access data
Secure storage and system protections
Monitoring and testing to reduce risk
No online system is perfectly secure, but we take reasonable steps to reduce the risk of unauthorized access or misuse.
When you contact us, request a service, complete a form, or communicate with us, we may collect information such as:
Name
Address (where needed to provide service)
Email address
Phone number
Payment or billing details (if applicable)
Details related to your request or service
When you browse the site, we may automatically collect data such as:
IP address
Browser type and device information
Operating system
Pages visited and time spent on the website
This helps with security, analytics, troubleshooting, and improving site performance.
Depending on where you live, you may have rights to:
Request access to the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information (subject to legal/operational limits)
Object to or restrict certain processing in some circumstances
Not be treated unfairly for exercising your rights
We do not sell personal information.
To make a request, contact us at:
[email protected]
We may use information we collect to:
Provide services or information you request
Manage bookings, appointments, and service delivery
Respond to customer support requests
Process payments where applicable
Improve our website, service quality, and customer experience
Detect and prevent fraud, abuse, or security issues
Meet legal and regulatory obligations
We may also send service-related messages and, where permitted, marketing communications. You can opt out of marketing at any time.
We do not sell your personal information.
We may share information only when necessary, such as:
We may share relevant details with trusted third parties who help us operate and deliver services (for example, technicians, customer support tools, hosting providers, analytics providers, or payment processors). They are expected to protect your information and use it only to provide services for Warmbox Heating.
We may disclose information where required to comply with legal obligations, enforce agreements, respond to lawful requests, or protect safety and security.
We keep personal information only for as long as reasonably necessary to:
Deliver services and provide ongoing support
Maintain records for operational needs
Comply with legal, tax, or dispute-resolution obligations
Prevent fraud and enforce agreements
You can request deletion, but we may need to retain certain records where required by law or for legitimate business purposes.
If you request a call-out, appointment, or on-site service, we may share essential details (such as name, address, and phone number) with the professional assigned to complete your request. This information is used only to fulfill the service you asked for.
Our website may include links to third-party websites. We are not responsible for their content, security, or privacy practices. You should review their policies before sharing your information with them.
Our website and services are not intended for children under 18, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the “Last Updated” date.
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:
[email protected]
General inquiries:
[email protected]
Website: warmboxheating.co.uk
