Querying a payment on your bank statement?
We’ve recently gone through a company name change, and if you don’t recognise the payment, it’s likely because you haven’t seen our notification of the name change. But don’t worry, we’re here at the other end of the phone.
Please call our team on 020 3515 2315
We're open 9am - 5pm Monday - Friday - because even we need sleep 🙂
If you're having an Emergency with anything installed, our team can still help no matter the time.
Call Us, Write or Email
What we do
We install, support and service home heating equipment such as boilers, ground source heat pumps, hvac systems and more. We’re basically mad about heating.
Why would we have taken a payment
If you’ve booked in a recent boiler installation, system clean or service we would have taken a payment, which could be a security deposit or the full payment, depending on the payment amount.
We also offer a pay-monthly annual boiler service, discounted for all equipment we’ve installed. Sometimes we give 12 months free, then take the first payment.
Still want help or a refund?
Our fantastic team is here to help you. Please call or request a call back and we’ll call you back as soon as possible.
- Saturday / Sunday: Closed
- Monday - Friday: 9AM - 7PM
Frequently Asked Questions
We specialise in boiler installations and replacements, air conditioning, and home heating systems. That includes new boilers, boiler swaps, radiators, system cleans, smart controls and air conditioning for key rooms like bedrooms, lofts and home offices.
Yes. All gas work is carried out by Gas Safe registered engineers, and any electrical or air conditioning work is done by appropriately qualified professionals. We only use engineers we’d trust in our own homes.
We cover a wide range of local postcodes. Enter your postcode on our quote journey or contact us and we’ll confirm if we operate in your area.
You can start with our online quote by answering a few questions about your home and current system. From there, we’ll show you suitable options with clear, fixed prices including standard installation.
Yes – as long as the information you provide is accurate, the price you see is the price you pay for the agreed work. If anything unusual comes up that would change the price, we’ll discuss it with you before any extra work is carried out.
In most cases, no. We can usually confirm everything from your answers, photos and a quick call if needed. For more complex systems, we might arrange a survey visit, but we’ll always let you know in advance.
Installation dates depend on your location and the type of job. You’ll see available dates during the booking process, and we’ll confirm your slot by email or message.
Signs you might need a new boiler include: regular breakdowns, rising energy bills, strange noises, inconsistent heating or hot water, or an older, non-condensing boiler. If you’re not sure, we can review your system and advise whether repair or replacement makes more sense.
